Refund policy

We want you and your pet to be happy with every order. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You'll also need proof of purchase (your order number or receipt).

To start a return, please contact us at muhammadraheeltariq5@gmail.com with your order number and reason for return. Because our items ship directly from our fulfillment partners, we'll provide return instructions and the correct return address once your request is reviewed and approved. Please do not send items back before contacting us, as items sent without an approved return request cannot be accepted.

Damages and issues
Please inspect your order upon delivery and contact us immediately if an item arrives defective, damaged, or if you received the wrong item. Include a photo of the item so we can quickly evaluate the issue and make it right with a replacement or refund at no extra cost to you.

Exceptions / non-returnable items
Certain items cannot be returned, including sale items, gift cards, and items marked as final sale. Please contact us if you have questions about a specific item.

Refunds
Once we've received and inspected your return, we'll let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. Shipping costs are non-refundable unless the return is due to our error.

Order processing and shipping times
Orders typically ship within 1-3 business days, with delivery in the US generally taking 4-8 business days depending on the item and your location. Please see our Shipping Policy for full details.

Questions about your return? Reach out anytime at muhammadraheeltariq5@gmail.com.